Refund policy

Custom-Made Items Non-Return Policy

Thank you for shopping with us! We take great pride in crafting custom-made items to your specifications. Please review our policy below for all custom orders:

1. No Returns or Exchanges
   Due to the personalized nature of custom-made items, all sales are final. Once an order is placed and the design or production process begins, we are unable to accept returns, exchanges, or provide refunds for these items.

2. Accuracy of Order
   We strongly encourage you to double-check all details provided for your custom order, including sizes, colors, and specifications, before submitting your request. Once your order is confirmed, we proceed with production based on the details you've approved. Any changes after the order is processed may not be possible and may result in additional costs.

3. Defective or Damaged Items
   If your custom-made item arrives defective, damaged, or not as described in your order, please contact us immediately. We will gladly assist in resolving the issue by offering a replacement or a repair, depending on the situation. Please note that claims must be made within 7 days of receiving the item.

4. Personalized Products
   Because our products are customized specifically for you, they are tailored to your unique preferences. As such, they cannot be resold to other customers, which is why we cannot accept returns on these items.

5. Cancellation Policy
   You may cancel your custom order only within 24 hours of placing it, provided that production has not already begun. After this period, cancellations will not be accepted.

6. Clear Communication
   If you have any concerns or questions regarding your custom order, please reach out to us before placing your order. We are happy to help clarify any doubts you may have to ensure you're fully satisfied with your purchase.

Return Policy for Non-Custom Made Items

1. Return Timeframe:

   • Most retailers offer a return window between 14 to 30 days from the date of purchase or delivery, depending on their policy.

2. Condition of the Item:

   • The item must be returned in unused, unopened, and undamaged condition.
   • Original packaging, tags, and receipts (or proof of purchase) are typically required for a return.

3. Exemptions:

   • Some non-custom items may be non-returnable under certain circumstances, such as:
     • Sale or clearance items.
     • Perishable goods (e.g., food or flowers).
       
     • Digital downloads, opened software, or gift cards.
     • Damaged upon receipt or used. 

4. Refunds or Exchanges:

   • Refund: A full refund (minus any applicable restocking fees) may be issued in the original form of payment.
   • Exchange: Alternatively, exchanges for another item of equal or greater value may be offered.

5. Return Shipping Costs:

   • For online purchases, the customer may be responsible for the return shipping fees unless the product was defective or the return is due to an error by the retailer.

6. Defective or Damaged Items:

   • If the non-custom item is defective or damaged, most retailers will cover return shipping costs and offer a replacement or full refund.

7. How to Initiate a Return:

   • Contact customer service via email to eyezofanangel777@hotmail.com or through Chat option
     
   • Once Return has been approved, shipping label will be sent to email used when placing order. 

       8. Restocking Fees:

• • No Restocking fee will be charged.